Buying from Dragon-Antiques.com - Terms and Conditions

Payment Methods

Bank Transfer - please email to reserve and we will send our bank details

PayPal - simply select your shipping option and click the PayPal button in the item description.

Credit card - VISA, MasterCard and AMEX via phone
For UK customers we also accept debit cards

If you would prefer to complete your payment by phone, please email your number and best time to call and we will call you back.

Other Methods - we are also happy to accept the following;
Cashiers cheque - in Dollars or Pounds
International money order
Personal Cheque - Dollars or pounds - Please allow time for clearance which can be around 4 weeks for a Dollar cheque
Wire Transfer
Cash - most currencies

Returns Policy

We hope you are fully satisfied with your item but if for any reason you would like to return it to us, please do so within 14 days from receiving it.

A full refund will be returned to you the buyer (minus the return shipping costs) on the condition that the item comes back to us undamaged and in its original condition.

If the item is returned, the buyer is responsible for ensuring the item is suitably and safely packed and sent by a reputable courier such as UPS - we are happy to advise on packing and shipping.

Any return packing and shipping costs are to be covered by the buyer. The buyer is fully responsible for insuring the item until it is returned.


Packing -
We take great pride in our packing
- we use double walled cartons for small items and wooden crates for larger pieces. Heavy or fragile items are shipped by specialist packer/shippers worldwide or by specialist antiques carriers within the UK

Insurance - All items are fully insured by us.

Shipping - we ship to most countries worldwide
We usually ship via UPS whom we have found to be be excellent and careful couriers

 

Your country's customs can hold goods for longer at busy times of the year.

 

Shipping for Furniture, Longcase Clocks
and other large and heavy articles.

For articles that are too large or heavy for parcel services we use Shippers or Air Freight. Cost varies according to the item and where you live -

Please email Julie@Dragon-Antiques.com for a shipping quote or advice on shipping - no obligation. 

Trade Clients - we deliver to your container packer/shipping agent in the UK for Free.

 

 


Privacy Policy

Dragon-Antiques.com is committed to respecting your privacy.

This statement explains how we collect and look after your personal data when you visit our website and tells you about your privacy rights and how the law protects you.

Purpose of this Privacy Statement

The purpose of this privacy statement is to explain how Dragon-Antiques.com collects and processes your personal data through your use of our website.

The Dragon-Antiques.com website is not intended for children and we do not knowingly collect data relating to children.

Who may process this data?

Your personal information (which includes your name, address and any other details you provide to us, which concern you as an individual) may be processed by us. We do not pass your information onto any third parties.

Purpose of processing

We will use your information for the purpose of fulfilling requests for information placed by you.

If you have opted in to receive marketing communications, we will contact you with details about upcoming exhibitions and marketing information such as website updates.

How long will we keep your information?

We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us periodically reviewing our files to check that information is accurate, up-to-date and still required. Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, for as long as you do not unsubscribe from receiving the same from us. If you opt out from marketing, we will retain your information to enable us to respect your wishes to not be contacted for marketing purposes.

Disclosure of information

In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations.

Cookies

We may send a small file to your computer when you visit our website, this file stores your session identifier. Except through the use of cookies, we do not automatically log or collect data unless you specifically provide it to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. To find out more about cookies, including how to control and delete them, visit www.allaboutcookies.org. If you decide to disable or refuse cookies, please note that some parts of our sites may become inaccessible or not function properly.

Google Analytics

We use Google Analytics to help analyse use of our website. This analytical tool uses ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for this website. To find out more about cookies, including how to control and delete them, visit www.allaboutcookies.org, or to opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

We will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither ourselves nor Google will link, or seek to link, an IP address with the identity of a computer user.

Access to information

Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out below, please contact us at Julie@dragon-antiques.com

Your rights

You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction

of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure

of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer

of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent

at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. Contact Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Dragon-Antiques.com at Julie@dragon-antiques.com